Effective date: July 30, 2026
This Shipping Policy explains how VOLAKAI processes, ships, and delivers your order. By placing an order with us, you agree to the terms below.
Orders are processed after payment is received and confirmed. Please allow time for processing before your order ships; processing times may be longer for custom, made-to-order, or personalized pieces, which are crafted specifically for you. You will receive a confirmation email with tracking information once your order ships.
All VOLAKAI shipments are sent fully insured for their value while in transit. We take care to package every order securely and to protect your purchase on its way to you.
All delivery times and dates provided at checkout or in any communication are estimates only and are not guaranteed. We are not liable for shipping or delivery delays. We are not responsible for delays caused by shipping carriers, weather, customs processing, or other events outside our control.
Once we transfer your order to the shipping carrier, title and risk of loss pass to you, and VOLAKAI is not responsible for the package. We are not liable for packages that are lost, stolen, misdelivered, delayed, or damaged after they have been handed off to the carrier.
Because your shipment is insured, if your package is lost or damaged in transit, please contact us at sales@volakai.com as soon as possible and we will assist you in filing a claim with the carrier or insurer. Any resolution, replacement, or credit is subject to the outcome of that claim.
You are responsible for providing a complete and accurate shipping address. VOLAKAI is not responsible for orders shipped to an incorrect or incomplete address provided by you, and re-shipping costs for undeliverable or returned packages are the customer's responsibility.
Where offered, international orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping charges. Customs processing may delay delivery, and VOLAKAI has no control over these delays.
Questions about this Shipping Policy can be sent to:
Volakai LLC
695 W 1700 S Bldg 4, Suite E
Logan, UT 84321
sales@volakai.com
